Scientific Search

“Scientific Search wanted to ensure that Bullhorn was the centralized location to house both internal notes on a candidate as well as the information presented out to our clients,” said Kimberly Laipple, SVP & Managing Director at Scientific Search.

When sending candidates to clients, Scientific Search needed to ensure that they had all of the information about the candidate as well as the information they shared with clients. Since the account managers are the ones interacting with clients, they were constantly finding themselves in a situation where a client would ask a question about a candidate, and, due to poor documentation, they were unable to answer them in real time. Scientific Search struggled to get their team to document this information properly, since it required several steps for them to record and categorize the notes.

Because Scientific Search operates in such specialized fields, account managers are very precise about what information they prepare to share directly with a customer but it’s the recruiters that hold the candidate relationship and important candidate data. Keeping track of the full candidate profile alongside the specific info that was initially submitted to a client is necessary for account managers to have informed, strategic conversations with clients. But compiling all of that information in an easy to digest format was a manual, complex process that recruiters and AMs were not adopting.

The impact this has had is much greater than Scientific Search initially planned.  When they first started using 3DIQ, they anticipated it would improve documentation and alleviate some headaches for the account managers.  Although helpful, they didn’t realize that the impact would extend much farther than their initial hopes.

Due to the 100% compliance with documentation that this provided immediately, they now can use that data to track other analytics.  Scientific Search was unable to previously determine a true “time to present” from initial intake of a job since many recruiters would update their candidates in Bullhorn days after submission.  This metric has been something Scientific Search has used to increase productivity as well as know what jobs they are quickest to get candidates over on.

Another benefit they did not anticipate is the increase in client follow up.  Since the account managers are confident in the data in Bullhorn, they are following up more regularly to get feedback and save it in Bullhorn. Ultimately, this information is valuable for the recruiters as well. The account managers save an average of 2 to 3 hours per week by having all the information they need at their fingertips and they can focus completely on finding the right candidate for their customer, and ensuring that customer comes back to Scientific Search for all of their future reqs.

Third, due to the clear exchange of information, Scientific Search says it has been a wonderful tool to build relationships within the teams.  Since the recruiter knows they have the power to properly showcase the talent they are working with, and the account manager doesn’t need to scramble for information., they avoid frustration and collaborate to ultimately increase their fill rates.