INSIDE Recruitment

INSIDE Recruitment has been partnering with Bullhorn for over seven years now. Prior to Bullhorn, they utilised a system that was not fully cloud based. They faced constant outages and knew it was time for a change. At the time, Troy was “looking for a CRM that wasn’t just going to suit their needs at that particular moment, they were looking to grow as well”, at that time Troy decided to go with Bullhorn after seeing that it would help them grow and achieve their business goals.

Kate joined INSIDE Recruitment four years ago to focus on enhancing the experience of people interacting with the business. This encompassed their candidates, clients as well as internal staff. She designed a ‘Candidate Experience Framework’ but found a number of barriers to implementing it. Inputting tasks and reminders into Bullhorn for consultants required their support team to do a large amount of manual data entry, taking at least 10 minutes per set of reminders. They found due to a number of years on the system and some human error, the data integrity of the platform had diminished. On top of that, INSIDE Recruitment was using a third party survey tool, adding to their data dilemmas. Kate explained, “We didn’t know the placements the [survey] responses were connected to and couldn’t follow up on them easily. It wasn’t aligning the two worlds of data.” This is when they discovered Bullhorn Automation.

Since implementing Bullhorn Automation along with Bullhorn, INSIDE Recruitment has seen a number of positive results. Kate noted the ease at which they can “configure Bullhorn itself.” She explains further, “If you want a new field, you can create that field and then pull that through the automation as well. So you’ve basically got this infinite number of ways to use it, it’s been amazing from that perspective.” She adds, “Automation has allowed us to update the right fields for us to stay connected and nurture our talent pools, both candidates and clients.” One of the core values at INSIDE Recruitment is to be ‘refreshingly personal’. So Kate acknowledges they don’t want to automate everything and take away the human touch, rather it’s about “striking the right balance” and using automation to assist their teams in enhancing the ‘people experience’.

With Bullhorn now their single source of truth, their teams across the business are more connected. This includes their support team, consultants and the finance team. “So our finance team works really closely with our support team and just being able to bring that data together to give them important updates as well,” Kate said. Additionally with their support team freed from manual data entry, they’ve been able to form stronger connections with INSIDE Recruitment’s candidates and clients.

INSIDE Recruitment has experienced a huge amount of organic growth using Bullhorn and Bullhorn Automation. They’ve gone from about 15 people to over 40 staff over the last few years. “We would not have been able to scale up the way that we have without the use of those tools”, Kate stated. “We’ve been able to optimise the potential of Bullhorn and Bullhorn Automation to provide consistency, drive best practices and adoption, engage more with our candidates and clients whilst finding the balance between personal and automated processes and still being refreshingly personal”, Kate said.