A B corp certified recruitment agency, enable specialises in connecting top talent with people-first organisations in Sales, Finance, HR, Operations, Legal, and Insurance. Their mission is to redefine recruitment through innovation, integrity, and unparalleled client service.
Before switching to the Bullhorn Platform, including CRM, Automation, Analytics and SourceBreaker, enable had experienced a complicated journey with their previous vendor. We sat down with Oliver Howson, Co-Founder and Managing Director of enable, to learn why the team decided to partner with Bullhorn to transform their recruitment operations.
‘Our previous platform was clunky, overcomplicated and not at all user-friendly,’ said Oliver.
The poor customer service was a main concern for enable as they had to reach out to the support team multiple times with no reply. In the end, they had to chase down a customer success team member on LinkedIn in the hopes of getting a response. Despite being pitched as an all-in-one solution, the platform failed to meet enable’s expectations, leading to frustration and inefficiency within their recruitment workflows whilst locked into a contract.
Driven by the need for simplicity, efficiency, and good customer support, enable explored alternative CRM solutions. Bullhorn emerged as the frontrunner, offering intuitive functionality, streamlined workflows, and excellent customer service. Oliver shared that the consultants were all pushing for Bullhorn as many had used the CRM before and found it much more user-friendly. The promise of a seamless transition process made it an easy choice.
‘Our consultants wanted to use Bullhorn, and it was as simple as that. The switch from our previous platform to Bullhorn was straightforward, and our support throughout the process has been unparalleled compared to what the other service provider ever offered us’, said Oliver.
Our consultants wanted to use Bullhorn, and it was as simple as that. The switch from our previous platform to Bullhorn was straightforward, and our support throughout the process has been unparalleled compared to what the other service provider ever offered us.
Since partnering with Bullhorn, enable has transformed its recruitment operations by prioritising user experience, efficiency, and customer support.
According to Oliver, the transition to Bullhorn was very smooth, with the implementation team providing excellent support. Despite initial concerns about data migration and integration with other tools, enable experienced minimal disruptions.
As a result of the transition, enable has experienced a significant improvement in operational efficiency and user satisfaction. Oliver said that the intuitive interface and simplified workflows have empowered recruiters to focus on core tasks like client engagement and candidate sourcing rather than grappling with cumbersome software.
‘Our employees who have used Bullhorn before have all said they had a much better experience with it as it’s much more simple, easy to use and set up. So from a managerial perspective, this is very positive!’ said Oliver.
As for the enable team’s reaction to the change? According to Oliver, Bullhorn’s user-centric approach and its role in driving productivity has been well-received across the organisation and they’re all looking forward to the full flow of being a Bullhorn user.
Read more about enable recruitment here: www.enable-recruitment.co