Prior to 2010, Procom had been using a home-grown system for their applicant tracking needs. Wendy Kennah, Director of Recruiting, realised this system had become unreliable. IT resources were spread thin and it was time to make a decision: Would Procom sink time and money in overhauling their home-built system, or would it find new software with a company they trust to take the reigns?

Large-Scale Growth With Bullhorn

In the six years since implementing Bullhorn ATS & CRM, Procom’s grown from a $300M business to $1B+ business. As it’s grown, Procom’s needs have changed, and Bullhorn has also grown to meet new demands.

“Bullhorn’s provided us with a formalised system that’s led to growth. It provides a higher level of visibility, and the user activity report allows us to hold people more accountable.”
Wendy Kennah, Procom

Using Bullhorn’s ATS & CRM, VMS integration, and other integrations have made a substantial difference to Procom’s business, most notably because Procom’s able to fully focus on recruitment without “spending time and resources on an internal system that had too many bandaids,” according to Wendy. “Bullhorn’s provided us with a formalised system that’s led to growth. It provides a higher level of visibility, and the user activity report allows us to hold people more accountable.”

“Bullhorn’s become a central hub for how our business operates,” said Wendy. She added, “My team loves Bullhorn, and the more they click around, the more they fall in love with the time-saving search features, tear sheets, activity reports, and ease-of-use.”

“My team loves Bullhorn, and the more they click around, the more they fall in love with the time-saving search features, tear sheets, activity reports, and ease-of-use.”
Wendy Kennah, Procom

The Future

Bullhorn is so integral to Procom’s business, Wendy’s making sure her large team is fully aware of Bullhorn’s capabilities. “We want to ensure our team is utilising the full ecosystem that Bullhorn has to offer,” said Wendy. While discussing Bullhorn and Procom’s future together, Wendy said, “The Bullhorn system just works. Bullhorn’s advancing its technology and growing as a result, and we’re going to ride that growth with them.”

Integrity doubles down with Bullhorn

In the last 18 months, Integrity Staffing has invested further in the business in multiple ways, including new computers and Bullhorn software. During that time, sales have increased more than 60%, from $4M to in the range of $6.5-7M. “Ramping our business has been easier with Bullhorn,” says Jonathan. “Bullhorn allows us to work faster, expedites placements, and has led to incredible growth. It’s really been pivotal to our growth.” Now, 16 years after its founding, Integrity is grossing more in one week than it did in its first year. “We really rely on Bullhorn,” says Jonathan.

Integrity was built on three pillars: maintaining dedication to clients’ needs, creating a personal touch with customer service, and a commitment to local businesses. Bullhorn is perfectly aligned with Integrity’s duty to service and loyalty. Bullhorn’s proactive intelligence and complete access to communication history enables Jonathan’s team to offer a more personal touch when communicating with their clients. Additionally, the easy-to-use mass mailing tool improves the team’s ability to nurture those relationships. Jonathan describes Integrity’s approach as a “marriage of technology and personality.”

“Bullhorn has brought our office out of pre-historic times and into the technology of the future,” comments Jonathan. “Bullhorn’s platform is easy to grasp and allows my team to collaborate better than we have before. And with Bullhorn, our growth potential is virtually unlimited. We’re no longer trapped in a cage.”

The Future

With Bullhorn ATS & CRM, Jonathan knows that Integrity will continue to grow without sacrificing its core values. He explains, “Integrity believes that maintaining relationships with our existing clients is more important than growing into new areas.” He’s confident that their partnership with Bullhorn will assist them in nurturing their client relationships moving forward. “We’re extremely pleased,” says Jonathan. “Bullhorn is an incredibly strong solution. I give it an enthusiastic two thumbs up and am happy to recommend it to small firms looking to grow their business.”

After moving beyond the hustle and bustle of the city, and with its innovative views towards growth, Tiro Partners began to feel the full effects of its old CRM system. Paul felt that the tool’s lack of one hundred per cent cloud-based structure was a crucial fault. It was “very slow, didn’t update automatically,” and its visual appearance was decades out of date. Overall, it “did not serve a purpose” due to its lacking functionalities and limited mobile capabilities.

After nearly two years of being live with Bullhorn, we caught up with Paul, who, having worked for two of Europe’s largest recruitment companies, has over sixteen years of recruitment experience.

First and foremost, Paul noted how the Bullhorn system is easy to use for the whole team, enabling the company to grow from two to almost ten within a short span of time. Historically, Tiro Partners’ consultants were using alternative platforms to source candidates, leading to disarray and poor internal communication. With Bullhorn, however, “consultants want to use the system,” especially because “each consultant can now customise to his or her own requirements.” Paul is more than happy with Bullhorn’s searching capabilities, email functionalities, seamless ability to add new licences with “great online training.”

2015 has been a particularly “exceptional year” for Tiro Partners and Bullhorn. Remarkably, Tiro Partners has doubled its revenue from 2014 since moving out of the city.

Bullhorn has played a big part in establishing Tiro Partners, a small niche agency, as a strong contender within the IT recruitment industry. For Paul, Bullhorn has “enabled efficiency,” and Tiro Partners certainly “won’t go back” to more primitive technology.

The Future

Technology-centric consultancy Tiro Partners has big plans for its future with Bullhorn. Firstly, Tiro Partners plans to generate detailed reports and fully utilise Bullhorn’s Customisable Dashboard features, as these functionalities have not yet been utilised due to Tiro Partners’ rapid expansion. Secondly, Paul and his Co-Founder William plan to upgrade to Bullhorn’s Corporate Edition. Given the well-known prominence of social media use within the recruitment industry, Tiro Partners is excited to implement the next edition and take advantage of Bullhorn’s LinkedIn Integration tool. Bullhorn anticipates an impressive future for Tiro Partners and is delighted to be part of its long-term future.

Shortly after deciding to review CRM systems from companies in the UK, the founders of Element GmbH found Bullhorn ATS & CRM and were immediately impressed. They were taken by Bullhorn’s customisability, especially when compared to that of other systems on the market. They also appreciated the fast and professional nature of the system, along with its connectivity. Said Reisdorf, “You do one step, [and] it affects the candidate, the client, the company…it’s a very global system.”

The future is bright for Element GmbH and Bullhorn. Having just implemented Bullhorn’s Enterprise Edition, Element GmbH plans to push the use Bullhorn’s dashboards to become more analytical. The firm aims to move past CRM use by junior consultants and basic KPI management to in-depth use by executives. This has the potential to be a very advantageous feat, given that KPI management is not as prevalent in the German recruitment market as it is in the UK. Element GmbH is “looking forward to 2016,” and the company is planning for even greater success than in the previous year. With Bullhorn, Element GmbH plans to open another office in Germany by the end of the year, and there are plans in the works to expand across Europe with Bullhorn at its side.

Ronin explored a number of different platforms, eventually settling for a server-based platform riddled with hidden costs and limited functionality. Additionally, the system lacked remote access and therefore required all work to be done in the office. The team realised that their cost-based decision had left them feeling restricted, so the agency decided to move onto a flexible, cloud-based system, one that had been specifically built for recruitment professionals on-the-go.

Despite having been partnered with a different system for three years—one that had “nowhere near the functionality of Bullhorn,” commented Mark Badley, Managing Director of Ronin—the agency “didn’t lose the value of what [they] had built up over time” when transferring their data over.

Bullhorn ATS & CRM immediately began to differentiate Ronin from the competition, allowing them to focus on their long-term client relationships and provide exceptional service to clients and candidates alike. Mark specifically credits Bullhorn for the “speed to be able to search and the accuracy of search functionality,” which has had a “big impact” upon his team’s work. After initially starting with one user, the team has expanded to eleven: “We can add licenses and easily expand without any upfront costs.”

“Bullhorn’s willingness to work with other organisations and make everything work together is brilliant”
Mark Badley Ronin

Mark also credits “the third party applications from Bullhorn Marketplace” for Ronin’s success. “Bullhorn’s willingness to work with other organisations and make everything work together [is] brilliant,” Mark noted.

Digital Gurus realised a number of the requirements could be met with a Software-as-a-Service solution accessed via an internet browser, as it meant employees could work from anywhere with an internet connection and new users could be added quickly and easily. With a SaaS solution, the back office IT would be housed, operated, and managed by the service provider; all Digital Gurus needed were PCs with internet connections.

“We chose Bullhorn because of its true cloud nature and its multi-tenant architecture,” Jacob explained. “This type of design means that updates and developments can be applied concurrently, benefiting all the users without them having to download patches every quarter.” Digital Gurus was also encouraged by the range of software available on the Bullhorn Marketplace, which included job posting and candidate search from Broadbean, a provider Digital Gurus had previously experienced great success with. Once a third party software solution is fully verified by Bullhorn and made available in the Marketplace, an end-user can switch it on and seamlessly begin using it within the Bullhorn ATS & CRM platform.

“We chose Bullhorn because of its true cloud nature and its multi-tenant architecture. This type of design means that updates and developments can be applied concurrently, benefiting all the users without them having to download patches every quarter.”
Tim Jacob, Digital Gurus

“It was pleasing to see that we could continue to use Broadbean within the Bullhorn platform. However, it was the pricing structure that was the most attractive factor for us,” Jacob said. “The number of staff we employ is constantly fluctuating due to our expansion and series of acquisitions—recruitment has subsequently become our biggest cost. Bullhorn’s model means we knew we wouldn’t have to pay more than necessary as users can easily be added, and all the heavy tech is managed by Bullhorn; that in turn allows us to manage our spending more closely,” Jacob said.

Demo Bullhorn

The procurement brief for Spencer Ogden’s new recruitment software included several capabilities required to support the agency’s rapid international growth. From a staff of fewer than 20 at the time of launch, As of 2014, Spencer Ogden employed over 500 across six centres in London, Glasgow, Aberdeen, Qatar, and Houston, and an additional employee incentive office at an undisclosed location in the Mediterranean. Bullhorn was chosen from six potential systems after a brief trial in late 2009, due to it closely aligning with the following criteria:

Customer relationship focus

Bullhorn’s email integration with auditable logs and search functions meant that Spencer Ogden could deliver a seamless international service to customers. Its audit functions allowed for measurable results analysis that identified and informed best practice.

Scalability

Bullhorn’s per-user/per-month cost base allowed for straightforward resource planning; Staff are rapidly inducted in a handful of clicks and at a fixed price.

Intuition

The platform was fully configured to meet Spencer Ogden’s business processes and was easily adopted by Spencer Ogden staff.

Low capex

Having experienced the high capital expenditure of constructing an IT environment when setting up Huntress, David Spencer-Percival recognised and jumped upon the opportunity to mitigate this with Bullhorn ATS & CRM. Almost £35,000 was slashed from the initial infrastructure budget and long term operational and maintenance savings have been made because Bullhorn’s true software-as-a-service solution negated the need for IT support staff in satellite offices.

The Build-Up

In the past four years, Spencer Ogden has taken full advantage of the Bullhorn Marketplace and added fully verified third-party software that further facilitated company expansion. Ebsta, for example, was integrated into Bullhorn as it gave recruiters added front end functionality allowing them to update Bullhorn data from anywhere.

Spencer Ogden was the first startup to use Bullhorn in the UK, and since its launch, the company has kept pace with shifts in technology. Spencer Ogden recruiters are now using Bullhorn Reach, Bullhorn’s social recruitment software, to post jobs and nurture candidates across social networks.

Bullhorn ATS & CRM combines all the applications Winter, Wyman needs in one fully integrated front office solution: integrated email, sourcing, applicant tracking, calendaring, task management, job management, and customer relationship management. Completely integrated, Bullhorn provides 360-degree visibility into all steps of the staffing and recruiting process, tracking client activity, notes, emails, and more. By providing insight into every aspect of the business, Bullhorn makes it easy to create reports in order to discover and predict performance. Easy to use and intuitive, Bullhorn gets users up to speed fast—no matter how technologically challenged.

Bullhorn ATS & CRM allows Talascend to improve scope over recruitment activity within their customer base, while also enabling the sharing of information between offices in the US, India, and the UK. Talascend now have an ATS & CRM solution that can easily scale to wherever their business grows. The cloud-based nature of Bullhorn, which runs its software on a virtual platform hosted and supported by remote data centers, increases the software’s accessibility, creating remote working opportunities for employees wherever there was an internet connection. The sophistication of the solution also appealed to Talascend, as Bullhorn uses the latest internet technologies to deliver real-time performance and guaranteed uptime.

Bullhorn’s purposeful design as a process driver and the fact that it is accessible anywhere with an internet connection appealed greatly to Talascend. Once the Bullhorn sales team demonstrated the in-built functionality and they realised what was achievable in terms of visibility and reporting, the Talascend team knew it was the solution for them.

Bullhorn’s fully integrated front office solution, Bullhorn ATS & CRM, offers all the functionality needed to connect teams and increase productivity—integrated email, sourcing, applicant tracking, calendaring, task management, job management, and customer relationship management. Bullhorn provides 360° visibility into each step of the staffing and recruitment process; sales and recruitment are completely synchronised, driving faster placements. Bullhorn’s ease of use and seamless integration automates operations and frees up time to focus on sourcing, client relationships, generating job orders, and making placements in the shortest time possible.

Bullhorn ATS & CRM automatically parses resumes into the integrated applicant tracking system where they are matched against job orders—all candidate-related activity is automatically tracked and viewable by any member of the team, at every location.